Consumer claims support for real people, not legal robots.

We help you turn messy complaints into clear, confident letters for refunds, faulty goods, poor service and parking charge notifications.

Start a claim See what we cover

Unofficial guidance and document support — not a regulated law firm.

AI analysis

Claim letters

Plain-English guidance

Faster resolution

No jargon

How it works

Bring the facts. We help shape the argument.

Upload or summarise your issue, then we help you organise the timeline, identify the likely consumer rights angle, and generate a firm but reasonable complaint letter.

Explain the problem

Tell us what happened, who supplied it, what you paid, and what outcome you want.

Build the letter

AI-assisted drafting creates a clear complaint, refund request, appeal or escalation letter.

Send with confidence

Use the finished text by email, post or online complaint form — and keep a paper trail.

Services

Built first for common consumer headaches

Substandard goods and services

Letters for faulty products, shoddy workmanship, poor repairs, missed expectations and refund disputes.

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Parking charge notifications

Help organising evidence and writing a measured challenge or appeal.

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Complaint and escalation letters

Drafts for first complaints, follow-ups, final notices and ombudsman-style escalation packs.

Community focus

Garden building complaints

We are starting with support for customers dealing with poor-quality sheds, garden buildings and supplier disputes.

Join the Facebook group

Customised email help

Start with the right subject line

Choose the closest issue below and your email will open with a useful subject line already filled in. Add dates, order details, photos, correspondence and the outcome you want.

Faulty goods Refund, replacement, repair or warranty dispute Poor service Missed expectations, bad workmanship or failed service Parking charge notice Challenge, appeal or evidence review Garden building complaint BillyOh, Project Timber, leaks, defects or poor fitting Complaint letter draft First letter, follow-up, final notice or escalation Something else Use this if your issue does not fit neatly above

Get help

Ready to build your first claim letter?

Send a brief summary, any dates, order details and what you want the supplier to do.

email@consumerchampion.co.uk